4:45pm - 5:30pm
5:30pm - 5:45pm
An energetic welcome rooted in tradition - setting the tone for connection, collaboration, and momentum.
5:45pm - 6:15pm
The story behind LeadSquared - our global journey, lessons from scale, and what’s guiding the road ahead, presented by our Chief Executive Officer.
6:15pm - 9:00pm
A Nashville-style evening featuring a curated whiskey tasting, live performance by a local artist, and relaxed executive conversation. Note: Dinner will be served from 7:00 PM onwards.
8:00am – 9:00am
9:00am – 9:15am
An introduction to our innovation hub focused on building practical, responsible AI, and how it will shape what’s next for our ecosystem - presented by our President, North Americas.
9:15am – 10:00am
See how LeadSquared’s next phase of AI will impact every role - from counselors to executives - directly from our Chief Product Officer.
10:00am – 10:30am
An exclusive session by our Platinum Sponsor LEVEL Agency, on the role of AI in driving operational efficiency and growth.
10:30am – 11:00am
11:00am – 11:45am
Retention isn’t a single department - it’s an ecosystem of signals, nudges, expectations and timely interventions. What’s missing is the connective tissue that turns these pieces into a predictable, proactive retention engine.
This session will cover:
Predicting risk early (behavioral signals, engagement scoring, machine learning models)
Communication frameworks that prevent drop-off · How education retention maps cleanly to healthcare follow-up models
Creating value loops: employer partnerships, patient follow-ups, alumni funnels
Measuring lifetime value in both sectors
11:45am – 12:30pm
Across industries, most drop-off happens in the first 5 -15 minutes after someone reaches out. The issue isn’t interest - it’s friction: unclear routing, inconsistent follow-up, unreliable handoffs, and operational blind spots.
This session dives into how top operation leaders are creating continuity without restructuring teams by:
Improving speed-to-first-contact from intake
Standardizing qualification and expectation-setting
Giving admissions consistent visibility into marketing signals
Ensuring operational (FA, back office) teams get perfectly timed handoffs
Using AI and automation to maintain consistency, not replace staff
Building a frictionless end-to-end operational rhythm
1:0pm – 1:30pm
1:30pm – 2:00pm
Insights from LeadSquared’s customer base on experience, efficiency, and scale - shared by our Chief Operating Officer.
2:00pm – 2:45pm
Generic AI “respond,” but it rarely understands. In education and healthcare, this leads to broken journeys, mistimed outreach, compliance risks, and rising operational costs.
This session explores why context is the real multiplier of AI ROI, and how institutions can move beyond basic bot automation by:
Embedding journey-aware context into every AI action
Using AI to support human teams rather than replace them
Ensuring consistency across channels (SMS, chat, email, phone)
Reducing misrouting, repeat conversations, and unnecessary workload
Applying compliance guardrails (FERPA/HIPAA) that shape safe decisioning
Turning AI into an orchestration layer that improves outcomes, not just activity
2:45pm – 3:00pm
3:00pm – 3:45pm
This session explores how large volume setups are layering intelligence, journey design and channel orchestration on top of existing processes to lift inquiry quality, improve engagement rates, and reduce wasted spend -without rebuilding their marketing engine from scratch.
We’ll cover -
Improving form and funnel experience
Eliminating duplication and wasted spend
Prioritizing sources by true yield, not vanity metrics
Using AI to pre-qualify and personalize instantly
Turning every touchpoint into brand lift
